I have been a Retail Store Manager for over 20 years.
I've managed "big box" stores for different companies dealing with product from electronics and media (music and movies), to books, pets supplies, clothing and more.
I left the industry I loved because sometime over the years, customer service became less important than making a sale.
I began only making purchases online for 2 main reasons:
1) I wouldnt have to walk into a retail store only to get angry at the lack of customer attention. Lines get long and no one cared; a customer has questions no one has the knowledge or desire to answer; someone has a problem with a product that no one will take accountability for...I could go on and on....
2) If I wasn't going to get some customer service anywhere, I may as well shop on my time; from the comfort of my home.
I missed serving the public in an industry I love so much. Interacting with new people every day knowing I have given them the best customer care they will recieve from anyone that day truly was as rewarding as it got for me.
So I decided:
- I know retail!
- I know customer service and have a strong desire to give world class customer service!
- If I can run a $53 million a year retail store for someone else, I can run a few small ecommerce stores on my own while maintaining my integrity and standards of customer service expectation!
So Here I Am!!!!!
What we, at Salzman Selects can and will guarantee you!
1) We will sell only the highest quality products.
2) We generally ship within 1 business day. And if for some reason we cannot, such as a holiday, grave illness or hurricane (we do live in Florida); you will receive an email from us with an explanation and a specific date when the product will be shipped.
3) Fair pricing. We don't expect to make exorborant profits. We are business persons. We expect to make our money back with a fair profit.
4) Most importantly, Your Satisfaction! Not only with the product; but the transaction. If for any reason you are dissatisfied, we will do everything in our power to make it right.
Salzman Selects Mission Statement:
To become a highly recognised and trusted ecommerce seller based on carrying only top quality products and giving World Class Customer Service to Every Customer, Every Time.